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Safety & Support for our Community.

Purely Polished Beauty & Wellness Professionals may decline any appointment at any time, including choosing to end an appointment once it has started. Our Customer Service team is standing by at all times when a provider in our network is providing a service for an appointment.

Our Purely Polished Beauty and Wellness providers are strongly encouraged to communicate with us if they have any concerns about a client or work environment upon arrival. Once an appointment is completed, providers are asked to share any important information regarding their interaction.

In addition, if a provider’s concern rises to the level of safety, the provider is strongly encouraged to report the client to our Customer Service team by email or phone.

General FAQs

  • Purely Polished services mobile beauty and wellness services in

    • Sydney

    • Brisbane

    • Gold Coast

    • Melbourne

    • Perth

    • Adelaide

    We service ALL post codes within a 50km radius from each CBD with exceptions to those further out, depending on the type of enquiry. Contact us today to find out more about if we can provide our at home services to your location.

  • All hand-picked and incredibly talented, our team have years of professional experience. Each qualified applicant goes through a rigorous on-boarding process where we meet them in person and test out their skills over a 60-minute assessment. In addition, we carry out Police Checks with each professional before they are booked in for our clients.

  • We review each beautician’s kit to ensure it adheres to our standards of quality and cleanliness. Our beauticians carry all the tools and products required to carry out their jobs and keep to the hygiene standards required by their respective state.

  • Yes, we have a range of beauty and wellness professionals who we can match you with someone who can tailor your experience to meet your needs. Whether it’s for vegan-only products, products with smell, no chemicals (organic) or have a preference for specific brands, state it in your booking information when processing your appointment!

  • Our beauty professionals will have products and tools with them, but please let them know if you have any allergies or specific concerns. Whether it’s with product/brand skin reactions, ingredients or materials, we ask for you to inform us as you book your appointment.

  • Purely Polished loves your pets but some of our beauty professionals are allergic or scared, and for the safety and security of our community, we would appreciate it if you could keep pets away when our professional arrives. Once your professional arrives, please ask them if they are comfortable with having pets around in the space.

  • In terms of space to set up and where you’d like your experience to take place, we ask that you have a few ideas of placement that’s close to an electrical outlet and a flat surface so we can plug-in applications for our tools/products. For specific information on how to prepare for an at home service, visit our blogs and find what you’re looking for! www.purelypolished.com.au/blogs

  • Select the service you wish to book and proceed with your booking with information, dates, time and requirements. Payment for all bookings is at the end of the booking process, where you can find an area to redeem your voucher code.

Cancellations, Rescheduling, Changes to Bookings.

  • We understand that life gets in the way and you may need to cancel your booking with Purely Polished. Our cancellation policy includes the options:

    More than 24 hours’ notice of cancellation, no charge.

    Within 24 hours of your booking, a 50% charge.

    Within 6 hours of your booking, no refund 100% charge.

  • Should you wish to reschedule your appointment, our rescheduling follows the same principles of our cancellation policy where:

    We can reschedule if you’ve requested with more than 24 hours notice of your booking, at no charge.

    Within 24 hours of your booking, bookings are rescheduled but will incur a 50% charge.

    Within 6 hours of your booking, your booking will be cancelled with no refund, 100% charge.

  • Please provide Purely Polished to process your refunds within 5-10 days from the date of your cancellation.

  • We’re working to build and keep evolving our platform. For the time being, all bookings with Purely Polished that need rescheduling, modifying or cancelling, please contact us through [email protected] and we will process that for you. We have a designated Customer Supports Team who is available to you 7 days a week. We thank you for your patience.

Bookings & Appointments.

  • Purely Polished services mobile beauty and wellness services in Sydney, Brisbane, Gold Coast, Melbourne, Perth and Adelaide. We service all areas within a 50km radius from each CBD with exceptions to those further out, depending on the type of enquiry. Contact us today to find out more about if we can provide our at home services to your location.

  • You can make a booking request via our ‘Book Now’ button on our website or download our app (available in the Apple store or Google Play)! Book at-home nails, massage, makeup, hair, facials, lashes, brows, wax or spray tan services in as little as 3 hours before your desired appointment time.

  • You will be prompted to pay upfront when you book Purely Polished to ensure the safety and security of our Beauty & Wellness Professionals. In any case, we cannot fulfil your booking, your payment will be refunded to the card you have paid with.

  • All appointments are subject to availability. Our peak days of operation include Friday, Saturday and Sunday. It’s best to book in advance, and you can also check back for additional availability, if you’re unable to schedule an appointment for your desired date & time.

  • Your beauty professional can wait for half of the scheduled appointment time, for example, if you booked a Makeup appointment, the artist can wait up to 30 minutes for you. Please note that the end time of your appointment remains the same and the beauty professional will do as much as they can for you in the allotted time. If you would like to extend the time the beauty professional is there, please email us at [email protected] or call us on 02 7908 5368.

  • Our beauticians will do their best to find free parking. In the event there is no free parking available at your location, we kindly ask for you to cover the cost by having cash-on-hand or organising complimentary parking at the venue. Thanks in advance!

  • From the 1st of February, Purely Polished will be introducing an After Hours and Weekend Rates scheme that will charge clients the following additional fee.

    • After hours (7 pm or later): $20

    • Weekends: $10

  • When making your booking request online you will be asked if you have a preferred beautician. If you were happy with your last beautician, simply select ‘Same Stylist as last time’ and we will ensure to book in that beautician for you.

Still need help? Contact us.

Call Us: +61 2 7908 5368

General enquiries: [email protected]
Group bookings: [email protected]
Corporate bookings: [email protected]
Press: [email protected]