Cancellation Policy

Notice Period

Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.

Late Cancellations and No-Shows

Cancellations made less than 24 hours before the appointment or no-shows will be charged the full session fee.

Extenuating Circumstances

We understand that emergencies happen. Please contact us as soon as possible to discuss any extenuating circumstances.

Contact Us

For cancellations or rescheduling, please contact us at 02 7908 5368
[email protected]
[email protected]
ABN: 14 886 684 694

“We engaged Purely Polish for a VIP Event and were very satisfied with the level of professionalism from the moment we engaged the Team to execution. All technicians and Management were lovely to deal with, ensured all of our needs were met and provided a premium service to our Members. Would highly recommend their services and will certainly engage them in the future. Thank you Purely Polished for a seamless experience.”

"I ordered a 90 minute treatment for wife’s birthday. She just told me I’m the best husband evaaaaaa!"

"I just had an amazing in-home massage with the lovely Hannah from Purely Polished. Professional and experienced. I highly recommended the service."

"The whole process was seamless and Janet was awesome. She was perfectly on time, well prepared and did a fantastic job on my mani pedi - all from the comfort of my own home! Will definitely book again."

“Very happy with my eyelashes after Thi's visit. Would recommend Thi, and the service provided by Purely Polished. Having the ability to book appointments that start early and finish late is extremely helpful.”

"I had the most amazing experience with the lovely Lenka, she was super kind and professional. I had a facial treatment, it was super relaxing and my skin looks so much better already! I would definitely recommend her!"

"Couldn't recommend Iman and the team more highly! We hired PP for a media and influencer event and the technicians did the most amazing job giving facials to our guests - we've had nothing but glowing feedback. They're an absolute dream to work with and I hope to work together again soon!"

“I received a voucher for birthday. From the time I made my booking to the end of my treatment the customer service was so professional and organised. Michelle came to give me my 90 minute massage. I was a bit sceptical at first but she gave me the best massage I have received in such a long time. She was on time and was very professional and knowledgeable. I will definitely call her back again and recommend her to my friends and family. Thank you so much.”

"Thank you so much Sevita!! The best Medi and Pedi i have ever had. 10/10 service! If you are wanting to treat your self or buying a gift for someone i highly recommend !!"

"We had a wonderful experience and are so glad to have chosen Purely Polished. My daughter looked absolutely beautiful for her year 12 Ball with flawless hair and makeup done above and beyond our expectations by the talented Phoebe."

"Tely was very professional and good. She was friendly with my 6yo who was getting a “spa pamper” with me at home and made it feel very special by letting my daughter get different colours for her nails. I’d recommend them and Tely definitely! :-)"

My husband wanted me to have this mobile service for pedi and manicures. Was very pleased I did.... enjoyed every bit of luxury. The nail technician was most accommodating and very professional. Her work was really excellent. Look forward to exploring other services offered by Purely Polished. Will enjoy more services after Christmas. Thanks to everyone at P.P. for making this such a smooth-flowing experience. Sincerely, Margaret.

"Some girlfriends and I made a day of it, helping take care of each other’s babies while we took it in turns having a pedi! The highlight was the foot massage, and Dana did a great job. The service was really easy to book, received a text confirmation, and Dana even arrived 5 mins early. She was very professional, personal but unobtrusive. Would highly recommend this service to people that want a service in their own home."

"Absolutely loved it!! Emma was amazing and made the experience so blissful!! Definitely booking again!"

Frequently Asked Questions

Which areas does Purely Polished service?

We service Sydney, Brisbane, Gold Coast, Melbourne, Perth and Adelaide. We work within a 50km radius around each CBD. If you’re situated outside of these cities, get in touch with us to put in a special request!

Do you provide services in hospitals and aged care homes?

Yes. Accessibility and empowerment is at the heart of why we do what we do. No matter the situation, we are here to bring on-demand services to you.

I have a baby, can the service be carried out while I am carrying my child? Can I stop the treatment from time to time to care for my child?

Most definitely! Purely Polished are all about empowering women. However, when booking your service, please include a note to say that you are a mother who will need to carry your child during the appointment to ensure that additional time is mindfully provided to our beauticians.

Are the beauty and wellness professionals qualified and insured?

Yes. We thoroughly screen through all certifications and documents including a police check to ensure the safety of our customers.

Can I request non-toxic/vegan products?

Yes. We have beauty professionals on our platform who solely use non-toxic/ vegan products. Depending on your location and availabilities, book your service today and include a note of the request for non-toxic/vegan products.

Can I customise a gift voucher?

If you would like a customised design or package of service, please contact us via email as we are able to create personalised vouchers.

Can Purely Polished refuse service?

Our Purely Polished community of beauty & wellness professionals have the right to refuse service under reasonable conditions to the website. (For example) Customers who have dirty hair or lice, or display rough behaviour)