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Cancellation Policy

Notice Period

Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.

Late Cancellations and No-Shows

Cancellations made less than 24 hours before the appointment or no-shows will be charged the full session fee.

Extenuating Circumstances

We understand that emergencies happen. Please contact us as soon as possible to discuss any extenuating circumstances.

Contact Us

For cancellations or rescheduling, please contact us at 02 7908 5368
[email protected]
[email protected]
ABN: 14 886 684 694

Frequently Asked Questions

We service Sydney, Brisbane, Gold Coast, Melbourne, Perth and Adelaide. We work within a 50km radius around each CBD. If you’re situated outside of these cities, get in touch with us to put in a special request!

Yes. Accessibility and empowerment is at the heart of why we do what we do. No matter the situation, we are here to bring on-demand services to you.

Most definitely! Purely Polished are all about empowering women. However, when booking your service, please include a note to say that you are a mother who will need to carry your child during the appointment to ensure that additional time is mindfully provided to our beauticians.

Yes. We thoroughly screen through all certifications and documents including a police check to ensure the safety of our customers.

Yes. We have beauty professionals on our platform who solely use non-toxic/ vegan products. Depending on your location and availabilities, book your service today and include a note of the request for non-toxic/vegan products.

If you would like a customised design or package of service, please contact us via email as we are able to create personalised vouchers.

Our Purely Polished community of beauty & wellness professionals have the right to refuse service under reasonable conditions to the website. (For example) Customers who have dirty hair or lice, or display rough behaviour)

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